You can contact us at any time by email at hello@greenlanebeauty.com, via our Concierge Service, or by phone at +41 44 261 02 35 during our opening hours. Click here for our contact form.
Yes, we include samples with every order.
Email us at hello@greenlanebeauty.com, via Concierge Service, or call us at +41 44 261 02 35, and we will be happy to assist you. Click here for our customer service.
Book your skincare or makeup consultation here.
We have a large selection of products in stock at the store. The best way to find out if your desired product is available in the store is by email at hello@greenlanebeauty.com, via our Concierge Service, or by calling us at +41 44 261 02 35 before you come by.
You have the option to order as a guest without creating an account. Still, there are many advantages to having a customer account, such as our rewards system and having an overview of your recent orders. You can also save your order details for a faster check-out next time.
Unfortunately, we cannot reserve the products in your shopping cart.
Click on “Lost password” in the login area and enter your username or your email address. You will receive an email with a link to create a new password. Make sure to check your spam folder if you haven’t received the email.
We will need a valid email address so we can send you an order confirmation. We will also need a delivery address. Furthermore, we also require your telephone number so that our service partners, DHL, Maersk, and Swiss Post, can send you the tracking number. We store all the information we collect on our specially protected servers in our security zone. Only a few people have the authorization to access these servers and the data on them, and they are responsible for the technical, commercial, or editorial maintenance of this data. For more information on how we handle your data, please refer to our privacy policy.
Unfortunately, this is not possible for technical reasons. In this case, we recommend that you cancel your order and place a new one.
You will receive an order confirmation by email. Did you not receive a confirmation? Please check your spam folder first before contacting our customer service.
After the first newsletter registration, you will receive a 10% discount code by email, which you can use in our online shop within a period of 30 days. You can enter the code in the field “voucher code” in your shopping cart before you place your order. The 10% discount will automatically be deducted from your purchase price. Unfortunately, we cannot deduct the discount after you have placed your order.
You can comfortably pay by credit card (Mastercard, Visa, Amex), Paypal, Twint, Klarna, Apple Pay, and Google Pay . We also offer the payment option by invoice, which is carried out with our partner POWERPAY. After your purchase, POWERPAY will send you the invoice by email. For more information, please read the GTCs.
An order can be canceled only before it has been processed. Please contact our customer service as soon as possible so we can find a solution together.
greenlane delivers to Switzerland, Liechtenstein, the EU, Norway, and Iceland.
Normally, we ship everything in one parcel. If one of your ordered products happens to be out of stock, you will be notified by note or email. The missing product will be sent later in a second parcel.
Processing and delivering the order will take three to five working days. You will be informed about the shipping costs during the ordering process.
Our shipping partner, DHL, Maersk, or Swiss Post will provide you with a tracking number via SMS or email as soon as the package is dispatched.
We try to avoid plastic waste as much as possible and use recyclable packaging materials.
Please inform us by email at hello@greenlanebeauty.com, and we will take care of it. Click here for the contact form.
Please contact our customer service or write an email at hello@greenlanebeauty.com and we will find a solution together.
We do not offer returns or refunds, except for faulty products. For these, you can contact our customer service within 30 days for a full refund upon returning the product.
greenlane will take over the costs of the return in case of a faulty product. Otherwise the customer is responsible for the payment of the postage.
Yes, if the product is faulty or you received the wrong product, you can return it within 30 days for a full refund. You will need to provide your order receipt.
Unfortunately, we do not offer a refund in such cases. Please inform yourself in detail about the ingredients before purchasing. We list them completely on the respective product pages. If you are unsure, please try our sample service at the store.
You can order gift cards on our website or buy them in our store. On the website, choose either the «GREENLANE Gift Card», where the voucher will be sent by post, or the «GREENLANE Digital Gift Card», where we send you a virtual gift card by email.
You can purchase either a 50, 100, 200, or 500 CHF gift card. You can also order a gift card for our Custom Health Facial.
You can redeem your gift card in our store or online. If you want to redeem it online, simply enter the code in the shopping cart in the "Discount code or gift card" field before placing your order.
Please bring the gift card with you when you visit the store.
You can redeem your gift card for all the products and treatments that we offer at greenlane.
Don’t worry; the remaining amount does not expire. You can use your gift card code for online purchases or in the store until the entire amount is used up.
For every CHF you spend at greenlane, excluding gift cards and treatments, you earn 1 point. It is not possible to earn points on purchases made with gift cards or to retroactively earn points on past purchases.
For the 5 CHF voucher, the minimum purchase is 95 CHF.
For the 10 CHF voucher, the minimum purchase is 100 CHF.
For the 25 CHF voucher, the minimum purchase is 105 CHF.
For the 30 CHF voucher, the minimum purchase is 120 CHF.
For the 40 CHF voucher, the minimum purchase is 130 CHF.
For the 50 CHF voucher, the minimum purchase is 150 CHF.
Please contact our customer service here if you need assistance with redeeming your points.
You can redeem one reward voucher at a time. It cannot be used in combination with other discount vouchers or gift cards.
The points can be redeemed within 6 months.
The points can be redeemed for vouchers that can be used on the entire greenlane assortment, excluding the gift cards.
You can schedule an appointment by sending an email to hello@greenlanebeauty.com, via our concierge service, by phone at +41 44 261 02 35, or by using the “Book Now” button.
We recommend the Custom Health Facial for the beginning. Each facial is individually adapted to your skin type, and a professional skin analysis is made before the first treatment.
Book as early as possible, as we are often booked weeks or months in advance. If you are more spontaneous, you can also ask to be put on the waiting list by phone +41 44 261 02 35, via our concierge service, or email at hello@greenlanebeauty.com. As soon as a date is available, we will contact you directly.
Appointments that have already been arranged can be canceled free of charge up until 24 hours before the appointment. If a Sunday or public holiday lies between the cancellation and the appointment, the deadline is 48 hours. If you would like to cancel an appointment made online, please use the cancellation button in the confirmation email you received. All differently booked appointments have to be canceled by email at hello@greenlanebeauty.com or by phone at +41 44 261 02 35. Cancellation messages sent via Facebook or Instagram will not be accepted. Cancellations at short notice or no-shows will be charged in full for services booked.
If you would like to reschedule your treatment, you can call us +41 44 261 02 35 at least 24 hours before your planned appointment or send an email to hello@greenlanebeauty.com.
greenlane specializes in high-quality clean beauty from international and national brands. Our product range includes skin care, hair care products, cosmetics, perfumes, accessories, teas, and more. We bring the latest beauty and cosmetic trends from all over the world to Zurich and always try to stay on the pulse of the times.
It is important to us that our products are as natural as possible, free from parabens, silicons, and artificial preservatives, and have not been tested on animals.
